Emotional Intelligence And Emotional Labour As Determinant Of Organizational Commitment Among Public Servants

CHAPTER ONE INTRODUCTION Background of the study The Workplace is an environment for upgrading, improving and reforming the traits related to emotional intelligence competencies such as perception and control of emotions. Emotional intelligence is an important forecaster of key organizational outcomes including job satisfaction, organizational commitment among civil servants.  A person who is able to understand and is aware of one's own feelings, and controls stress, negative emotions, and feeling of frustration, can certainly have better relationships with colleagues and supervisors, which…