Recruitment And Selection Practices And Performance Of Front Desk Office At Sheraton Hotel

ABSTRACT  This study set out to establish the effect the recruitment and selection practices in Sheraton Hotel and how they affect performance of Pont Desk Officers. The study was carried out along a number of objectives, which included; to identify the methods used in the recruitment and selection processes, to evaluate the role of effective communication in the success of an interview exercise in selection of front desk staff and to examine the challenges affecting the recruitment and selection process of front desk staff at Sheraton. The study was carried out using a self-administered quest…