Effect Of Managers’ Emotional Intelligence On Performance Of Small And Micro - Enterprises In Nakuru East Sub-county, Kenya

Small and micro enterprises (SMEs) have strong influence on the economies of many countries. In Kenya, SMEs play a key role in economic development including job creation. In 2014, eighty percent (80%) of jobs created were dominated by these enterprises. SMEs are the core business units in Kenya, however many of them do not progress to maturity implying poor performance. Performance of any organization is dependent on the competence of its leaders or managers. Studies that have sought to investigate the link between managerial capacities and performance have largely focused on their knowledge …