Effects Of Conflict Management On Organizational Performance

CHAPTER ONE INTRODUCTION 1.1     Background to the Study In the early 1900’s, conflict was seen as an indicator of poor organizational management which needed to be avoided, in the mid 1950’s, it was accepted passively and perceived as normal and expected; manager focused on resolving conflict, while in the 1970’s, conflict was viewed necessary as not good or bad but could be used to promote growth, in the 1990’s, managers needed to confront and manage conflict appropriately (Algert and Watson, 2002). Organisational conflict has historically been viewed as unpleasant, undesirable, something to…