A System Dynamics Study Of Mtn Customer Service Queuing System

ABSTRACT Customer service is the most important aspect of every business that builds its processes on the basis of customers going through the queue before receiving any service from the organization. These businesses become ineffective and inefficient if the queues are not moving well or the queues are not fluid. This research was inspired by the customer service of MTN Sokoto branch. System Dynamics was used in order to solve the overcrowd problem of the organization. System Dynamics is a methodology used for studying, understanding and managing dynamic models of different kinds of business…