Conduent Pension Administration System User Satisfaction; A Case Study Of Sigma Pensions Limited,abuja

ABSTRACT User satisfaction is one of the key research area of Information Technology (IT) particularly, Information System (IS). It is recognized by many researchers as a significant factor in determining IS success. In view of it competitive advantage, most business organizations nowadays focus on IS as a means of minimizing cost and maximizing profit. Unfortunately, many are not getting the expected outcomes as agreed in the IS requirements, not because of wrong choice of products and vendors but due to lack of user satisfaction. Therefore, it is imperative to study factors refining user sa…