Students' Perceptions Of Service Quality At The Blame Library, University Of Ghana

ABSTRACT The Balme library is the main library of the University of Ghana. It is the Country's premier University library and renders a wide range of services to the academic community. Although provision offacilities and staffing appear to be adequate there seem to be less emphasis on service delivery. So far it appears that no effort has been made to assess service quality as perceived by the client at Balme. This study is conducted to detennine the perceptions of students as they relate to quality service at the BaIme library. The methodology adopted for the collection of data is the cros…