Automating Chalkboard Support Processes Using A Chatbot

ABSTRACT This project seeks to apply natural language processing techniques to automate the support processes of Chalkboard Education, a startup in Ghana. The company has many users but currently has only two operations personnel responsible for responding to customer queries. Their support processes can be made easier with the use of a chatbot. The project references work from early chatbots like ELIZA and Cleverbot as well as more recent ones like MOOCBuddy and SuperAgent. The chatbot is built on RASA Natural Language Interpreter and uses third party APIs like Twilio and Database connections…