The Impact Of Information And Communication Technology (ict) On Organizational Performance. (a Case Study Of Zenith Bank Nigeria Plc.)

Nigerian banks have benefited from global technology innovation. Introduction of Information and Communication Technologies (ICT) have affected organizations performance and employees performance. This paper examines the impact of ICT on organization performance. The following objectives were discussed: to identify various technology innovations adopted by banks and its degree of utilization in the delivery of banking services to customers and other stakeholders, to determine the extent to which adoption of information technologies enhanced effectiveness and efficiency of customer service del…