Effects Of Bureaucratic Processes On Public Service Delivery Study Of Mandera County, Kenya

ABSTRACT The purpose of this study was to assess the effects of bureaucratic processes on the public service delivery, a case of Mandera County. This was a descriptive study focusing on process of implementing and results thereof. A case study was conducted in the department of Lands in Mandera East. The study was guided by the following research objectives: to identify bureaucratic challenges which consumers encounter in public service delivery in Mandera County, to determine how bureaucratic principles affect service delivery in Mandera County and to examine the initiatives established by M…