Employee Participation On Service Delivery: A Case Of Nairobi City Water And Sewarage Company, Nairobi City County, Kenya

ABSTRACT Limited employee participation witnessed in the public sector has persistently resulted to poor service delivery. Therefore employee participation should take the center stage as it constitute a powerful force for re-energizing service delivery. However this has not been the case at NCWSSC as evidenced by the poor water supply and sewerage services delivered to the residents of the city. Hence the need for the current study to examine how employee participation can be used in strengthening service delivery at NCWSSC. The study was guided by the following objectives; to examine the in…