Public Services Marketing A Case Study Of First Bank

56 pages Chapters 5 ID: PUB0135

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DepartmentPublic Administration
TypeProject
Pages56
Chapters5
MethodologySimple Percentage
Reference StyleYES
FormatMS Word & PDF
Reference No.PUB0135

Abstract

PUBLIC SERVICES MARKETING: A CASE STUDY OF FIRST BANKCHAPTER ONE1.0    INTRODUCTION1.1    BACKGROUND OF THE STUDYA bank is a financial institution licensed by a government. Its primary activities include borrowing and lending money. Banks no longer restricted themselves to traditional banking activities, but explored newer avenues to increase business and capture new market. Grönroos., (1990)    In the 1990s, greater emphasis being placed on technology and innovation.    New concept like personal banking, retail banking, total branch …

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