Analysis Of Reverse Logistics In E-commerce

Moving goods from their point of origin towards their final destination represents forward logistics while reverse logistics is the movement of products or materials in the opposite direction. Against this background, this paper examined and analyzed the various reasons for products return from the point of consumption to the point of sale, various sources of buyers/ service provider conflicts and the acceptable return policies of service providers by buyers in the e-commerce environment. The study used both primary and secondary data. The primary data was collected using structured questionna…