Service Delivery And Customer Satisfaction In Clearing And Forwarding Companies In Uganda Case Study Of Lead Logistics Uganda Limited

32 pages ID: PAS0247

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Project Details

DepartmentPurchasing and Supply
TypeProject
Pages32
Reference StyleYES
FormatMS Word & PDF
Reference No.PAS0247

Abstract

ABSTRACT The aim of the study was to investigate the relationship between Service delivery and Customer satisfaction and establish marketing strategies needed to attain maximum customer satisfaction at Lead Logistics Uganda Limited. In order to achieve this goal the objectives of the study were to investigate the customer service activities carried out by the Lead Logistics Uganda Limited branch offices in Kampala, Uganda. The company is located at Kitgum house, plot I access road near shell Jinja Rd in Kampala. The objectives of the study were to investigate the relationship between Service …

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