An Assessment Of Customer Service In Financial Institution

TABLE OF CONTENTS  Title page  Approval page  Dedication  Acknowledgement Abstract  Table of contents  CHAPTER ONE:  Introduction  1.1 Background of study  1.2 Statement of the study  1.3 Purpose of the study  1.4 Signification of the study  1.5 Research question  1.6 Research hypothesis  1.7 Scope of the study  1.8 Definition of terms. CHAPTER TWO  2.0 Review of Related literature  2.1 Customer service in union bank of Nigeria plc garden  Venue Enugu  2.2 The role of customer service department in union bank  2.3 Some service facilities provided by the bank.  2.4 Customer expectation as fa…