An Examination Of The Challenges In Implementing Total Quality Management (tqm) In The Hospitality Industry

IN CALABAR  A STUDY OF CHANNEL VIEW HOTEL, CALABAR. (BUSINESS MANAGEMENT)   CHAPTER ONE INTRODUCTION 1.1 Background of the study Total Quality Management (TQM) is considered an important driving force because it has captured the attention of all sides of commerce and industry, as well as that of politicians and academics (Yavas & Shemwell, 2001). Quality improvement has become one of the most important organizational strategies for achieving competitive advantage. Improving the quality with which an organization can deliver its products and services is critical for competing in…