Relationship Marketing And Customer Retention In Banking Industry A Case Study Of Postbank City Branch Kampala, Uganda

57 pages ID: BAM3014

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Project Details

DepartmentBusiness Administration and Management
TypeProject
Pages57
Reference StyleYES
FormatMS Word & PDF
Reference No.BAM3014

Abstract

ABSTRACT The purpose of the study was to determine the relationship between relationship marketing and custdmer retention in the bank, case study of City branch Kampala Uganda. The objectives of the study were to determine the level of relationship marketing in City branch, identify the challenges in adopting relationship marketing practices, to identify strategies for enhancing customer retention, determine the relationship between relationship marketing and customer retention and to identify the other factors that are affecting customer retention in city branch. This study was a cross-sectio…

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Pages57
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