Credit Policy And Customer Satisfaction In Financial Institution A Case Study Of Cairo International Bank, Kampala- Uganda

TABLE OF CONTENTSDECLARATIONAPPROVALACKNOWLEDGEMENT jjjDEDICATION ivTABLE OF CONTENTS vLIST OF TABLES viiiLIST OF FIGURES ixABSTRACT xCHAPTER ONE 11.0 Introduction 11.1 Background of the study 11.2 Statement of the problem 21.3 Purpose of the study 31.4 Objectives of the study 31.5 Research questions 31.6.0 Scope of the study 31.6.1 Geographical scope 31.6.2 Time scope 31.6.3 Subject scopeS 41.7 Significance of the study 41.8 Key Operational Terms 41.8.1 Credit policy 41.8.2 Customer satisfaction 41.8.3 Customer loyalty 41.9 Conceptual framework sCHAPTER TWO 6LITERATURE REVIEW 62.0 Introductio…