The Introduction Of Automated Teller Machines And Quality Service Delivery In The Banking Industry A Case Study Of Dfcu Bank Main Branch

The study carried was based on the introduction of automated teller machines and service quality delivery in the banking industry. The purpose of the study was basically to find out whether the introduction of automated teller machines has improved the quality of service and delivery in the banking industry. What inspired the researcher to carry out the research was due to the fact that even though banks have introduced automated teller machines, some clients have faced complications and that they have faced inefficiency in using the system The researcher carried out the research work from DFC…