Automated Teller Machines And Financial Service Delivery A Case Study Of Backlays Bank

The Auto111ated teller 111achine (ATM) is one of the technological advances that brought about chnnge in the way banks provided a service to their customers. The ATM was introduced with the view to automate the operations of the banks and thus reduce the need for bank tellers and in the long run reduce costs. The view of automating the services of a bank tel ler eventuall y culminated into new and improved deli very systems for other bank products. With the introduction o f A TM charges, the ATM was also seen as a means of increasing profits for the banks. The banks were faced with many challe…