The Impact Of Automated Teller Machines (atms) On Customer Satisfaction. -a Case Study Of Crane Bank. Uganda

45 pages ID: BAM3409

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DepartmentBusiness Administration and Management
TypeProject
Pages45
Reference StyleYES
FormatMS Word & PDF
Reference No.BAM3409

Abstract

The research was can-ied out with the main objective of finding out the impact of ATMs on customer satisfaction in Crane Bank Uganda. This study focused don four research questions. 1. To find out the impact of ATMs on Customer Satisfaction 2. To find out the relationship between ATMs and customer satisfaction. 3. To find out the challenges faced by the banks when installing the ATMs 4. To find out how the challenges can be handled. Data was collected using self-administered questionnaires to forty ATM customers. Key informants included the banking staff. Data was entered and analyzed using st…

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