Total Quality Management Practices And Performance Of Airlines In Kenya, Case Of Air Kenya Express Limited

78 pages ID: BAM3465

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DepartmentBusiness Administration and Management
TypeProject
Pages78
Reference StyleYES
FormatMS Word & PDF
Reference No.BAM3465

Abstract

The Airline industry in Kenya is faced by several challenges. The challenges being faced include diminishing market potential, high fuel prices, safety records, need for skilled human resources, internal liberalization, high taxes and the environment. While looking at the market capacity and potential perspective, intercontinental capacity to and from Africa by African airlines currently stands at 36.4% compared with 63.6% by non-African airlines mainly from Europe, the Middle East and lately North America and Asia. As a result of this intense competition on the intercontinental routes, the be…

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