Total Quality Management Practices And Operational Performance Of Nairobi Bottlers Limited, Kenya

The beverage sector in Kenya has consistently been characterized by persistent operational inefficiency and poor customer services. In order to address the problems of inefficiency in service delivery these organizations are fast adopting quality management in order to make them effective in meeting public demands. The beverage sector in the entire world is getting competitive every day due to the changes in technology and quality issues. In order to be successful in quality service delivery quality management practices ought to be the integral part of any organization’s strategic management. …