Using Management Information System To Improve Customer Services And Growth In The Banking Industry (a Case Study Of Inter-continental Bank)

ABSTRACT  This research work was carried out in order to examine the extent of using management information system (MIS) to improve customers service and growth in inter-continental bank Enugu with so much emphasis on the impact of computerization on its operation.  This survey made are of information from oral interview questionnaires and certain analysis of published materials.  The following are the highlights of result: 1)There are various operations of the bank ranging from current account maintained by the bank to customers such as cooperate and financial adviser has become cumbersome …