Impact Of Total Quality Management On The Performances Of An Organization

CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY Edwards (2010) describe Total Quality Management (TQM) as a management tool in which its basis is to reduce the errors produced during the manufacturing or service process, increases the customer satisfaction, streamline supply chain management and aim for modernization of equipment and ensure that workers have the highest level of training. Olamade (2000) describes that one of the principal aims of TQM is to limit errors to the barest minimum during production of a production and service and that TQM is often associated with the development…