Quality Planning And Implementation Of Total Quality Management In Public Printing Firms In Kenya

Total Quality Management has advanced as an area of great interest to both researchers and practitioners. On a quarterly basis, the Government Press of Kenya, which is the largest of the four public printing firms in Kenya in this study, outputs an average of 10 million units of information products against a target of 12 million units. The top management has instituted quality management programmes in the public printing firms, including quality policies and they have appeared less comprehensive and lacking proper quality planning, vision and mission for workers to implement. Driven by this k…