The Effect Of Total Quality Management In Enhancing The Profitability Of Business Organization

This study investigates the effect of Total Quality Management (TQM) in enhancing the profitability of business organizations. Variables used to capture Total Quality Management (TQM) are management commitment through leadership, Quality control, inspection, employee training, customer focus, benchmarking as the basis for enhancing product quality. Organizational performance is measured by Customer Satisfaction, Corporate Social responsibility, Cost Reduction, and Employee Satisfaction. We run a series of multiple regressions of organizational performance variables on explanatory variables def…