The Influence Of Facebook Usage On Sales Performance: The Mediating Role Of Employees’ Service Behaviors

142 pages ID: MKT1002

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Project Details

DepartmentMarketing
TypeProject
Pages142
Reference StyleYES
FormatMS Word & PDF
Reference No.MKT1002

Abstract

ABSTRACT The purpose of this study is to examine the influence of Facebook usage on sales performance and explore whether an employee's service behaviour has a mediating effect on the relationship between Facebook usage and sales performance. This study employed an explanatory research design to explain the cause-and-effective relationship among Facebook usage, an employee's service behaviour and sales performance. Self-administered questionnaires and the use of a uniform resource locator (URL) through google forms comprising three sections was employed in collecting data. The target populati…

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Pages142
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