Significance Of Automatic Teller Machine To Enhancing Customer Relations In The Nigerian Banking Industry (a Case Study Of Diamond Bank Plc Ilorin)

ABSTRACT For any organization’s survival, constant maintenance of customer relationship is vital. One of the modern ways of enhancing this effectiveness is the use of automatic taller machine other wise know as branchless banking. Although the usage of this machine is too mechanical. For the purpose of collecting and secondary source of data collection was used. To this end, for any organization to maintain and facilitate effective customer relation in banking industry automatic teller machine adoption is the answer. TABLE OF CONTENT Title page Certification Dedication Acknowledgement A…