Influence Of Organizational Internal Environment On Service Delivery In The Civil Service: The Case Of Immigration Department Headquarters, Kenya.

ABSTRACT Promotion policies increase morale, productivity and employment satisfaction, and to decrease turnover by rewarding employees who possess the desire, commitment and qualifications to advance within the organization. In addition to delivering value to customers and increasing the wealth of shareholders or owners, state owned enterprises must provide satisfying working environment for employees. This study sought to determine the influence of organizational internal environment on service delivery in the civil service in Kenya with special focus on of Immigration Department Headquarter…