Communication Skills And Quality Assurance Inthe Hospitality Industry In Uganda Case Study: Munyonyo Speke Resort Hotel

ABSTRACT  Whereas hotels have embarked on customer care as a means of curbing customer loyalty , huge market share , increased profits among others ,not much effort has been put on the traits and influencing factors that lead to yield of effective actions and practices of these activities that occur during customer care. Basing on the fact that this sector employs 90% labour intensive techniques of production constant communication is mandatory and owing to demand of quality output, capital techniques are used to ensure quality assurance . Hand in hand balance of the two techniques of producti…