Customer Care And Organisational Performance Of Selected Tour And Travel Companies In Kampala-uganda

ABSTRACT  The study intended to establish the relationship between Customer care and organisational performance of selected tour and travel companies in Kampala, Uganda. it was guided by the following objectives; (a) To determine the profile of the respondent (b) to determine how communication influences the organizational performance; (c) to examine how time taken by customers before being served influences organizational performance; (d) To determine how staff etiquette influences the organizational performance (e) To examine the extent to which customer care training influences organization…