The Impact Of Total Quality Management On The Performance Of The Banking Industry Of Nigeria

75 pages Chapters 5 ID: BAM1090

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Project Details

DepartmentBusiness Administration and Management
TypeProject
Pages75
Chapters5
MethodologyStatistical Analysis
Reference StyleYES
FormatMS Word & PDF
Reference No.BAM1090

Abstract

( A CASE STUDY OF FIRST BANK) ABSTRACTThe study examined the impact of TQM on the performance of First Bank, using Uyo branch as a case study. The primary and secondary sources of data collection were adopted in the research methodology.One hypothesis was raised and tested, using simple percentages and the Chi Square method.Findings: this research work is to study The Impact of Total Quality Management in the Nigerian Service Industry, taking First Bank as a case study. Findings show that its implementation has enabled the bank improve its performance in many service areas. From the questionna…

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