Total Quality Management In The Banking Industry

65 pages Chapters 5 ID: BAM1052

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Project Details

DepartmentBusiness Administration and Management
TypeProject
Pages65
Chapters5
FormatMS Word & PDF
Reference No.BAM1052

Abstract

  ABSTRACT The topic of this project is “Total Quality Management in the Banking Industry. (A case study of Zenith Bank of Nigeria Plc) The major objective of the study is to ascertain the level of awareness and adoption of Total Quality Management  practices among staff of Zenith Bank in Enugu metropolis and also determine the major limitations of the Total Quality Management practice in the bank. Instrument for data collections are questionnaires and research questions, which formed the course of primary data, while materials from various published articles, textbooks, journals and newspap…

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Pages65
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