Balanced Scorecard Perspectives And Organizational Performance: A Case Of Kenyatta National Hospital In Nairobi City County

ABSTRACT The balanced scorecard is a framework that organizations follow in aligning the organization strategy, communicate organization’s mission, prioritize projects, services and products as well as monitoring the advancement towards attaining the strategic objectives or targets. The overall organizational performance of Kenyatta National Hospital is still not up to standard despite the fact that it is anticipated to established high health-care standards offered to the public so that private and public hospitals can follow. Reports have revealed that cancer, heart and kidney patients rece…