The Impact Of The Balanced Scorecard On Employee And Bank Business Performance; A Case Of Kcb, Kenya

ABSTRACT In order for strategy implementation to be successful, there is need for a clear alignment and synergy between all the factors or parameters that make up an organization; customers, processes, people or employees and capital or financials. Today's organizations recognize that competitive advantage comes through intangible knowledge, capabilities and relationships created by employees, and not from physical assets and access to capital. Leading companies agree on the need to have a structured methodology for using performance measurement information to design goals, allocate and prior…