Product Strategies And Customer Loyalty Of Fast Food Service Firms In Port Harcourt

The most important meaning of a product is what it means to the customer. Pen, for instance, may be a product to the manufacturer, but to the customer, it means a device for writing. What the producer considers as the consumer’s benefit may be at variance’ with what the consumer actually sees or perceive. Awa (2002) defined a product as anything one receives in an exchange transaction-a complexity of tangible and intangible attributes, including functional, social and psychological utilities or benefits. Tangible as used in the definition refers to the visible items (e.g. ruler) capable of off…