Role Of Marketing Research In Enhancing Customer Service Level In The Power Industry

Marketing research in now giving position in the solving or organisation problems, both private and public owned organisations.The importance of marketing reach to organisation cannot be over emphasised. Organisation as an open system cannot operate in isolation, they must react to environment (both internal and external) which will assist their organisation to reveal how customers can better be served and treated.One of the objectives of theis research work as related to PHCN is to find out if marketing research is of benefit to PHCN in particular and to public sector organisation in general.…