With the banking innovation of the technology of e-banking to enhance banking products and service, numerous studies have been done focusing on its efficiency and profitability. However, its effect on customer service quality is still misunderstood. It is accepted for a fact that delivery of service in banking can be said to be efficient… Continue Reading
There have been a lot of inefficiencies in service delivery by county governments to the public. It is a well-known fact that service delivery by county governments is beset with a lot of challenges ranging from corruption, political interference, poor working condition, outdated and outmoded systems, tribalism, nepotism, procedures and… Continue Reading
Life assurance is a plan that ensures families and other beneficiaries are financially secure especially after death of the bread winner. The life assurance sector in Kenya has been striving to improve its performance in order to improve the overall livelihood of Kenyans. Despite these efforts, not much has been achieved with the country posting… Continue Reading
County Governments deliver an estimated 80 per cent of local public services and are located in and form part of the communities they serve. In order to effectively meet the ever rising demand for better services by the public, County Governments are transforming service delivery through technological innovations enhanced by egovernment to offer… Continue Reading
Developing effective ways in revenue collection has been an important matter in tax and revenue collection. The advent of new instruments to help businesses work more efficiently affects the way taxes and revenues are collected. Despite the county governments considerable achievements in minimizing customer compliance costs, there is need for the… Continue Reading
The beverage sector in Kenya has consistently been characterized by persistent operational inefficiency and poor customer services. In order to address the problems of inefficiency in service delivery these organizations are fast adopting quality management in order to make them effective in meeting public demands. The beverage sector in the… Continue Reading
Small to medium-sized enterprises (SMEs) is regarded as the main employment source, technological advancements, and competitive advantages for both developed and developing countries. As a result of competitive pressure and the need for growth in line with increasing its profits margins, these businesses are increasingly employing Information… Continue Reading
Many organisations have had to conduct strategy management process so as to attain competitive advantage in a very dynamic business environment. However, despite these strategies being well formulated and planned, they do not seem to deliver the desired outcomes. Several studies has been done over the years to determine the relationship between… Continue Reading
The discussion of the link between personality types and strategic change by scholars today is compounded by the contradicting findings as how personality types influence implementation of strategic change. While some studies reveal positive correlation between personality types and the strategic change implementation initiatives, some… Continue Reading
Banks are the primary intermediaries for the reason that in various countries of the world, they carry out financial intermediation. Through the years, different countries have gone through an unprecedented number of failures in the commercial banks internationally. These failures have prompted the need for a more serious focus on suitable methods… Continue Reading
Strategic policy makers often neglect the impact of organizational restructuring strategy and employee commitment. The purpose of the study was to investigate how selected organizational restructuring strategies affected employee commitment at KRA. Specifically, the study sought to; establish the effects of change of job description and employee… Continue Reading
To enhance service delivery to its citizen, the Government of Kenya established Parastatals by enacting necessary legislations to entrench state corporations and to give them legal impetus thereby bestowing upon them authority and legitimacy to operate. Due to globalization, competitiveness, and streamlining, these parastatals are left with no… Continue Reading
Capital is the financing for a business and is made up of, primarily, owners’ funding and funding from lenders. The combination of the sources of business funding is referred to, as the capital structure of that business.Capital structure is thus the mix of company’s long term debt, specific short term debt, common equity and preferred equity;… Continue Reading
Management Practices play an important role in organization’s governance structure and performance. This study sought to establish the effects of management practices on performance of the National Industrial Training Authority. The specific objectives were; to examine the effects of team work on performance of the National Industrial Training… Continue Reading
Firewood is part of the emergency supplies given to refugees for domestic fuel needs in Kakuma Refugee Camp in Kenya’s remote North-West. However getting adequate supplies for the sprawling refugee camp has proved to be increasingly challenging and environmentally damaging. Solar cooking projects have been implemented as possible solutions but… Continue Reading
Entrepreneurship is the backbone of economic stability among developed and developing countries of the world. Micro women enterprises have also contributed significantly in the creation of employment opportunities and alleviation of poverty. Despite the positive contributions of the women enterprises in the Gross National Product, quite a number… Continue Reading
This study aimed at determining the effects of Information and Communication Technology (ICT) on corporate strategy in selected SACCOs in Nyeri County. The study was motivated by the rising concerns at the pace at which SACCOs are embracing ICT. The process of integration is also haphazard and the use of ICT is rudimentary in the few SACCOs that… Continue Reading
Commercial banks have pivotal role in economic development. They not only create wealth but also, the custodian of resources mobilization and allocation. Global business environment has amplified the need for effective corporate governance; this will not only maximize shareholders wealth but also minimize possibilities of financial distress.… Continue Reading
Improvement of road infrastructure was identified by the Kenyan Government in its Vision 2030 as one of the critical drivers of the country’s economic transformation. Whereas the Government has continued to invest heavily towards road construction, the challenge of delays in completion of road construction projects and cost overruns continue to… Continue Reading
Learning organization concept is learning with a much broader purpose commonly hailed as panacea for organizational success in a dynamic global economy. This focus on learning gives rise to a cognitive approach in which undivided beliefs and insights are viewed as critical influences on organizational effectiveness. This study sought to determine… Continue Reading
Total Quality Management has advanced as an area of great interest to both researchers and practitioners. On a quarterly basis, the Government Press of Kenya, which is the largest of the four public printing firms in Kenya in this study, outputs an average of 10 million units of information products against a target of 12 million units. The top… Continue Reading
Kenya‟s insurance industry leads within the East Africa Community (the regional intergovernmental organization of the Republics of Kenya, Uganda, the United Republic of Tanzania, Republic of Rwanda and Republic of Burundi, with its headquarters in Arusha, Tanzania) and is a key player in the COMESA region. Despite this, the penetration of life… Continue Reading
In the era of globalization, market economy, hyper competition and rapid changing environment the success of an organization depends on the strategies adopted to improve Quality Work life of employees. The general objective of this study is to establish the relationship between Quality Work Life and the performance of public health workers at… Continue Reading
The strength of banking systems is key in the stimulation of economic growth and development, creation of employment, domestic and foreign investment and poverty reduction. The banking sector in Kenya has been earmarked as a core pillar for the realization of Vision 2030 of making Kenya a middle-income nation through the provision of financial… Continue Reading
Expanding the manufacturing sector is a major part of the government‟s Vision 2030 economic development plan to transform Kenya into a middle-income country by growing the manufacturing to account for 20% of GDP by 2030 which is nearly twice today‟s level, at 10.6%. Addressing some outstanding constraints in the manufacturing sector is the… Continue Reading